He posted the image of his chat on the social site Reddit and it got over 1200 positive votes, over 500 comments, and the attention of everybody on Twitter and got the attention of CBS, ABC, Huffingtonpost, and others.īut, a great customer experience where the chat agent recovered a bad customer experience beautifully. However, you will probably have to wait on hold and then answer a series of questions from a customer service bot, but you can eventually talk to a real person. The best phone number for Amazon is their 88 customer service phone number, and you can get the details and use our free call-back service by finding. This line is open 24 hours a day, 7 days a week. He said the to chat agent “You are rocking my world right now. You can call Amazon customer service by phone at 1-88. WhatsApp can also help medium and large businesses provide customer support and deliver important notifications to customers. To his surprise, the Amazon live chat agent offered to send him his order AND also refund his money back to him. Brian shared with the chat agent that USPS had lost his books and was wondering if he could reorder those same books. Out of all the options, choose the last one Need more help. You’ll be taken to a new page where you’ll need to browse through their FAQs (do it, you’ll likely find an answer there). You can also track your orders and deliveries, return a product, and manage your Prime account by clicking on the help resources below. You can call us directly at 8008500931 to talk to our team. We answer Amazon support questions in English / Deutsch / Espaol / Portugus / Franais / Italiano /. But, it’s rare that a great customer service experience becomes viral and brings incredible goodwill and public relation for the company involved.Ī customer named Brian serving a humanitarian mission in Tanzania got on a customer service live chat with an Amazon agent. Here’s how to contact Amazon: First, go to Amazon (any page) Scroll down to the bottom and click on Help or use this link and go straight there. Our phone lines are open from 8:00 am to 12 midnight KSA time. The latest Tweets from Amazon Help (AmazonHelp). Great customer service is becoming more and more common as companies become more and more aware that investing in great customer experiences is actually good for business.
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